VOC (Voice of Customer) Manager - Freelance (Bronx)

Employment Type

: Full-Time

Industry

: Entertainment



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One of our top clients in NYC is seeking a Voice of Customer (VOC) Manager
Onward Search has a new exciting opportunity with one of our biggest clients. Our client is looking for a freelance VOC Manager (contractor) that can start immediately onsite at our clients office in New York. You will be part of the Global Monetization Product Marketing team and will be expected to collaborate with Product Management, Marketing, Sales, and Research on program execution. Our client is looking for an individual that is eager to help innovate the future of digital audio monetization and aid in customer intelligence initiatives. If this opportunity sounds like something you are able to succeed in, apply today!

RESPONSIBILITIES Work closely with other teams to help inform strategy and ultimately drive growth of the advertising suite. Aid in creating and managing customer feedback program as well as figuring out issues related to advertising clients. Manage advertiser community and support costumer advisory board. Give support with building and managing a process that collects and synthesizes customer feedback. Execute, maintain, and manage customer intelligence and report to multiple levels of management. Collaborate with internal and external stakeholders to better comprehend adoption of current product suite and develop opportunities to gain additional customer intelligence. Be the voice of the customer to other teams additionally providing advice on customer intelligence, positioning, roadmap, helping to influence strategy etc.
QUALIFICATIONS
BA/BS degree or equivalent (Masters degree is a major plus). At least 5 years of experience in digital advertising and/or product marketing. Experience in VOC program, digital advertising or audio, music, or podcast industry is highly preferred. Proven experience working cross-functionally across Research, Sales, Product Management, and Marketing. Strong knowledge of digital advertising ecosystem. An SME on how advertisers and agencies evaluate and buy effectiveness across advertising products. Intrigued about the potentials of demonstrating the value of using ad formats and data to reach the streaming generation. Impeccable written and verbal communication skills. Must be eager to lay down the groundwork for VOC initiatives as well as directly owning the day-to-day management.
** Must be at least 18 years old. Onward Search is a drug-free workplace. Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally. EOE/M/F/D/V/SO
Associated topics: business, director, expert, head, lead, leader, monitor, specialist, supervise, supervisor

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