Key Holder - Kings Plaza Mall, Brooklyn, NY (Bronx)

Employment Type

: Full-Time

Industry

: Fashion



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RESPONSIBILITIES
SALES GENERATION
Meet personal and store sales goals
Continue to develop personal sales techniques
Utilize elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable), and special
requests to ensure customer satisfaction
Ensure all sales related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
Provide the highest level of customer service
Act as a role model demonstrating sales leadership to the team, support them with their own sales,
foster cross-selling and Client repurchase
Ensure business opportunities are maximized through efficient sales floor management, being a visible
presence and support and ensuring the Experience Michael Promise standards are achieved
Support the team in building long term Client relationship, leveraging the different clienteling tools
Establish a Client-centric mind set in store to ensure the highest level of Client experience and
proactively handle Client- related situations
OPERATIONS
Collaborate with store manager in areas of risk management, physical security, store cash controls, and
inventory management
Understand and properly execute all opening & closing register functions
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/receiving
related paperwork
Participate in inventories
Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on
an as needed basis
MERCHANDISING/VISUAL
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure deliveries are properly processed in a timely manner
Identify product concerns in a timely manner
Communicate inventory needs to support the business goal
HUMAN RESOURCES
Ensure image and grooming standards are professional and reflective of the brand image, at all times
Adhere to work schedule, inclusive of time and attendance
Support and assist in follow-up for all training programs and seminars
WORK EXPERIENCE
Minimum of 2-4 years specialty retail experience.


Associated topics: account coordinator, account manager, buyer, costume, counter, customer service, manner, outlet, selling, store associate

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