We are hiring an Enterprise Account Manager for our client's team in New York City.
Our client is backed by Lumia Capital, Sierra Ventures, and other leading investors. They are also the leader in their space and looking for their next rock star to join their team! Awarded top 10 Companies to work for in tech!
As an Enterprise Account Manager, you will be tasked with managing a portfolio of existing subscriptions, including accounts ranging from Midmarket to Enterprise, and ensuring that your clients are consistently receiving the maximum value from their product. Connecting with client contacts at various levels, building valuable relationships and asking strategic questions is something that comes naturally to you. You are experienced at fostering meaningful and lasting customer partnerships that keep users engaged, while simultaneously gaining new users to drive success towards their individual and company hiring goals.
The role will demand interaction with large scale enterprises and Midmarket companies at senior levels, individual users, as well as with technical staff. You will have sound sales experience and excellent business acumen blended with strong interpersonal and presentational skills.
Manage a portfolio of subscription accounts by ensuring deep product adoption within various teams and departments
Become a subject matter expert in the platform and evangelize across your portfolio of contacts
Analyze metrics and complete quarterly business reviews in-person to review activity and optimize client performance
Proactively identify customer issues and potential churn, and take preventative action
Own and execute the client renewal process
Use hiring data and account activity analysis to accurately forecast weekly/monthly hiring goals for your clients
Track personal metrics around client retention, user adoption, and other various performance indicators to ensure company success
Conduct new user onboarding/product training and share best practices to drive adoption and success on the platform
Who You Are:
5+ years of enterprise B2B sales and/or account management experience, preferably customer-facing in a SaaS organization
Ability to hold difficult conversations, negotiate renewals while discussing the value and understand client needs
Exemplary presentation and communication skills (both verbal and written) across Executive levels
A passion for technology and our mission to disrupt the recruiting industry
Thrive in a dynamic, fast-paced, collaborative environment
Strong networking and relationship building ability -- you are a connector at your core
High attention to detail, with a process and solution-oriented mindset
Success and demonstrated knowledge of the startup landscape
Additional Experience to be Considered:
Experience in the Recruiting or Talent Solutions industry
Experience using Salesforce as a CRM
BA/BS degree or higher from a top university
Comp and Perks:
Y1 OTE: 150-170k with 105-120k salary (based on experience)
Flexible work hours
Cell phone reimbursement
Apply to our Enterprise Account Manager opportunity here:
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We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.