The Role


As our People & Culture Manager, you will be fully responsible for our retail teams across the UK & International (with 100 stores in the UK/Ireland and over 200 locations globally).
You will work closely with the Area Managers and Country Management teams to drive the People and Culture strategy, and support in their development and the development of others.

Responsibilities of our People & Culture Manager (UK & International Retail) will include:
  • Provide support and guidance to Area Managers and Store Managers on all ER matters, and deal with all escalated ER cases.
  • Maintain an up to date knowledge of employment legislation and relevant changes for all markets, ensuring efficient communication and implementation of new regulations.
  • Research potential new markets to provide necessary information to stakeholders and regional teams
  • Review all employee contracts processed by the People Admin team prior to issuing
  • Ensures compliance and adherence to all company standards and legal requirements
  • Conduct regular Store visits to identify underlying issues and work with Store Managers on correction plans
  • Deliver effective performance management guidance to promote excellence and consistency in standards across the regions
  • Facilitate the annual pay review process for all markets, including setting benchmarks, conducting market analysis, agreeing sign off with relevant Retail Director, updating payroll and ensuring an accurate and timely administration process
  • Agree and implement resource plans for all new markets ensuring each market has adequate level of staffing and remains profitable
  • Work with Retail Directors, Area Managers and People & Learning team to introduce training and development initiatives in response to the current and future business needs
  • Our People & Culture Manager (UK & International Retail) will have the following skills and experience:

  • Experience and knowledge of HR practices across various international markets and UK HR is essential
  • Ability to thrive in a dynamic and fast-moving environment
  • Excellent level of commercial awareness
  • Strong stakeholder management, with ability to build relationships with a multinational, multi-lingual stakeholder group
  • Proven knowledge of international employment, social security and labour laws
  • Fluency in different languages is essential
  • Highly motivated with strong team management skills
  • Attention to detail and consistent approach with focus on delivering results

  • Associated topics: associate manager, co manager, director, lead, major gift officer, manager, manager retail, senior manager, store manager, store supervisor

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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