At Undertone, we sit at the intersection of media, creative and technology. We have formed deep partnerships with the world's best digital media properties, developed a suite of groundbreaking multi-screen creative formats for brands to leverage, and built technology platforms that underpin every aspect of campaign planning, delivery, optimization and measurement.
We are seeking an experienced PublisherAccount Manager to effectively manage, track, scale and retain the relationships with a portfolio of publisher client's post-sale. This involves on-boarding management, scheduling regular calls with the client, optimizing relationships around performance, providing QBRs, and serving as the first point for any troubleshooting inquiries. Additionally, the senior account manager will facilitate outreach for ads.txt, product updates and QBRs.
The Account Manager will be a pivotal part of the success of our supply business. This position will require a strong mix of analytical skills and previous client facing experience.
Own relationships with a portfolio composed of mid-to-large sized publisher accounts
Manage all phases of the publisher relationship post-sale
Conduct regular business reviews with publishers. Employ consultative, long term approach and build productive relationships with stakeholders of all levels within the publisher organization
Oversee the on-boarding of new publisher supply and proactively find and execute optimization opportunities
Keep publishers informed of Undertone's demand trends and product updates
Main point of contact for all post-sale partner requests and inquiries. Manage and escalate as necessary with other internal teams (such as Sales, Operations, Technology, and Product)
Know the ins and outs of your publishers
Be comfortable having tough conversations
Become a full expert of Undertone's ad formats
Profile and Experience:
2-4 years account management or other client facing or consulting experience (experience with digital publishers and/or digital partners a plus)
Strong analytical skills and problem-solving skills
Strong communication and presentation skills
Strong knowledge of MS Office applications (Word, Excel, Outlook, PowerPoint)
Familiarity with online advertising and/or publishing. Knowledge of the competitive digital landscape (Display, Mobile, In-App, Video, CTV/OTT) is a plus
Excellent quantitative skills and a proven ability to monitor, identify and present performance metrics (pivot tables are your friend)
Excellent written and verbal communication skills (expect QBRs and client socializing)
Excellent time-management and organizational skills
Ability to work independently and in teams
Web analytics experience (e.g. Google Analytics, Omniture, Web Trends)